Cyberattack on Change Healthcare, Inc.
Sign Up for Free Credit Monitoring and Identity Theft Protection at changecybersupport.com
Change Healthcare, Inc., (CHC), a service provider to Medical Associates Health Plans, was the victim of a criminal cyberattack on February 21, 2024. CHC provides a variety of services to Medical Associates Health Plans, including transmission of claims and payments, member eligibility lookup for providers, and production of payment remittance and explanation of benefit forms. A large quantity of data was exfiltrated in this attack, which CHC anticipates will affect a substantial proportion of people in America.
On June 20, 2021, CHC notified Medical Associates Health Plans that Protected Health Information (PHI) for our members was breached in the cyberattack on CHC systems. More information about this breach is available at www.changehealthcare.com/hipaa-substitute-notice. Breached data may include contact and demographic information (names, addresses, etc.), health insurance information (member numbers and coverage details), and health information (providers, diagnoses, medicines, service codes, etc.). Specific names and details of individuals included in the breach are not yet available. However, CHC is offering the following for anyone potentially impacted:
- Free identity theft protection for 2 years
- Free credit monitoring for 2 years
- FAQs for more information
- A toll-free telephone number for questions
To sign up for these important resources, visit changecybersupport.com.
Your privacy is very important to us, and we encourage you to take advantage of the free credit monitoring and identity theft protection offered by CHC. As a valued member of Medical Associates Health Plans, we are committed to helping you through this process. Medical Associates Health Plans representatives are available at 1-800-747-8900, TTY: 1-800-735-2942, Mon-Fri, 8 am – 5 pm, CST.
CHC has also established a dedicated call center to answer questions and provide assistance and support to those affected. Call 1-866-262-5342 to talk to a CHC cyber support representative. To learn more about how to get a copy of your credit report and place a fraud alert, visit changecybersupport.com.
Helpful Tips:
- Be on the lookout and regularly monitor your billing statements and EOBs, as well as financial documents to check for any unfamiliar activity.
- If you notice any health care services you did not receive listed on an EOB, contact Medical Associates Health Plans.
- If you notice any suspicious activity on bank, credit card statements or tax returns, contact your financial institution.
- If you believe you are the victim of a crime, contact local law enforcement authorities and file a police report.
