Members

Take an active role in your healthcare.

At Medical Associates, we pride ourselves in putting you, our member, first. We want you to get the most out of your healthcare and make your experience as easy as possible. We have organized information about your plan in the Link Library.

Information about your health and coverage benefits.

Need help understanding the care you need and your coverage benefits? Medical Associates has resources available, including a 24-hour Help Nurse, and other member resources to help you get the best care possible.

Member Handbook

Key Documents

These documents will help you use your health plan.

Please familiarize yourself with the following key documents to help you use your health plan.

Your Member ID Card

You will receive your member ID card in a separate mailing. Carry your member ID card with you at all times. Your card contains important information. Present this card when you go to the doctor, hospital, or pharmacy when seeking care or services. Please contact us immediately if you notice a discrepancy on your card. Additional cards are available as needed, i.e. for college students, etc., and can be requested by logging into My eLINK and clicking on Online Customer Service. If you should misplace your card, temporary cards can be printed by logging into My eLink and clicking on Print temp ID card.

Your Benefit Documents can be accessed by logging into My eLINK and clicking on Benefit Information.

Your Subscriber Agreement
- Your Subscriber Agreement defines in detail your benefits. Please read this document as it also includes a complete definition of who is eligible under your plan.
Your Schedule of Benefits
- Your Schedule of Benefits contains a summary of your benefits including the coverage levels that apply.
Your Prescription Drug Benefit
- If your plan includes pharmacy benefits, the Prescription Drug Benefit Rider includes detailed information about your plan.
Your Schedule of Prescription Drug Benefits
- If your plan includes pharmacy benefits, this document provides a summary of your benefits including any deductible, co-payment or co-insurance information.

Payment Options

Automatic withdrawal directly from your checking or savings account on a monthly basis; deduction taken on the 10th of each month.
Automatic Transfer of Funds Form. Please fill out this form and mail to:

Medical Associates Health Plans
Attn: Finance Dept
1605 Associates Drive
Dubuque, IA 52002
Coupon Payment Book

Other Important Documents

Glossary of Health Coverage and Medical Terms [PDF]